Newcastle Airport Important Information

Important Information

In the event of a positive antigen result you will be notified via email or our app. The Airport will also be advised that you are not fit to fly. Upon receipt of a positive result you must immediately leave the airport building, Please do not return to the clinic or proceed to Check-in.

Arriving in the UK from abroad:

NPH Group will be offering people entering the UK from abroad, who are self-isolating at home (those not travelling from countries on the red list) additional PCR tests;

  • Day 5 Test to Release – which will allow people to release themselves from quarantine after 5 days – providing they have a negative test result.
  • Day 2 and Day 8 TestingIf you are arriving in the UK from a Green list country, you must take a COVID-19 test on or before day 2 after you arrive.  You do not need to quarantine unless the test result is positive. Currently, passengers returning to the UK from an Amber list country must self isolate for 10 days, whilst undertaking a PCR test on day 2 and day 8 of their arrival into the UK.
  • From Monday 19 July, depending on your country of departure, people who have been fully vaccinated with an NHS vaccine, will not need to quarantine on arrival in England or take a PCR test on day 8.

*Please note – NPH Group will not be supporting hotels with tests for guests.

*It is your responsibility to ensure that your passport is valid for travel, has not expired and has sufficient time remaining on it to comply with all regulations in place at the time of travel. NPH Group accepts no liability in this regard.

We provide the ‘Test to Release’ scheme for people who want to exit self-isolation on arrival in England, after 5 days.

NPH Group is listed on the Government website for this service.

This scheme allows passengers arriving into the UK from a destination that does not have a Travel Corridor to take a test after 5 days, and if negative, be released from the 10 day quarantine restriction.

*From Monday 19 July, people who have been fully vaccinated with an NHS vaccine, will not need to quarantine on arrival in England.

Please do not book a ‘Fit To Fly’ as a ‘Test To Release’ as this cannot be accepted by the authorities.

More important information about booking and attending your COVID-19 test

What do I do if my booking does not process correctly?

  • If you encounter a problem when processing your payment, please do not attempt to rebook your appointment even if prompted to ‘try again’, as you may be charged again.
  • Should this happen, please email testing@nph-group.co.uk and we will check your booking and if necessary complete it for you.
  • This will avoid you having to be charged a £4 cancellation fee for each appointment booked, to recover our cost of a booking error(s).
  • We can only refund a PCR Fit to Fly and Rapid Antigen appointment within 48hrs of your appointment date and time if your flight is cancelled – to obtain a refund you must send proof of cancellation from your airline or tour operator to testing@nph-group.co.uk.
  • We can only refund a test with more than 48hrs notice prior to the date and time of your booked appointment.
  • You can rebook and cancel your appointment online, but if you encounter any problems, please email testing@nph-group.co.uk and we will assist you with your appointment.
  • Email support service is available 7 days a week between 08.00-17.00

What happens if I need to cancel my COVID-19 for any reason besides my flight being cancelled?

  • You can rebook or cancel your appointment up to 48 hours before your current appointment date and time. If you cancel your appointment, there will be a £4 cancellation fee for each booking. An email link will be sent to you to process your refund.
  • You can rebook or cancel your appointment online by following the link in your booking confirmation email.

Entering your payment details correctly:

  • Please ensure that you enter your postcode when prompted again when entering your payment card details.
  • This will appear at the end of the line once you have entered your card number and CVV security number.

Can I book multiple appointments under one name?

  • Appointments must be booked separately.
  • All appointment booking details must be for the individual attending the appointment.
  • You must make sure that you book and pay for one appointment at a time.
  • The same payment details can be used for each individual purchase.

When booking appointments:

Please take special care when booking your test date and time.

It is your responsibility to book the correct date and time of your appointment, so please check with your airline for specific requirements.

N.B. You must attend your appointment on time to avoid other people waiting and to ensure you can be seen within the planned staff shift. You may not be seen if you are late and this will be at the discretion of the clinical staff. If you are more than 10 minutes late for your appointment, your booking will be cancelled and no refund will be issued.